Agent Terms of Service

An agent account is for a licensed real-estate professional. A broker account is for an authorized manager of a real-estate brokerage, acting on the brokerage's behalf. You represent that you hold, or are authorized to act under, an active real-estate license in the jurisdiction where you practice.

A Reyn agent or broker subscription gives you a co-branded Reyn account — your name and photo on every client-facing touchpoint — and the ability to set up ("gift") Reyn accounts for your clients' homes. Gifting is free and unlimited. Sections 2 and 5 of the general Terms — what the Service does, and that its output is informational, not professional advice — apply to your use of the agent dashboard the same as they do to a homeowner's.

Your subscription has two parts, both billed monthly to the payment method on file. A platform fee of $5 per month (or $50 per year) is charged from the day you save a card — there is no free trial. In addition, you pay $5 per month for each client who has claimed their gift, meaning they have signed in to the Reyn home you set up for them. That per-client charge starts the month a client claims. A gift that is never claimed costs you nothing.

Your total is capped at $99 per month ($990 per year), which covers up to 200 claimed clients. From your nineteenth claimed client on, every additional claimed client is included at no extra charge. Annual plans are quoted in dollars — two months free — never as a percentage.

The first 50 agents who load 50 or more past clients lock a $79 per month ceiling for 24 months. Agents who were on the earlier $50 per month plan keep $50 as their ceiling for 12 months from September 15, 2026, and then move to the $79 ceiling for the remainder of the 24 months. Everything else in these terms applies to founding and legacy accounts the same as to any other.

Setting up ("gifting") a Reyn home for a client is always free, no matter how many you gift. There are no credits to buy, no per-gift charge, and no limit on how many clients or leads you keep in your dashboard. You are billed only for clients who claim their gift, as described in Section 3.

If your sponsored book grows past 200 claimed clients, or you need a second agent profile, a Team plan of $199 per month ($1,990 per year) replaces the $99 ceiling. We tell you before you cross 200 claimed clients, and the change takes effect at the start of your next billing month, never mid-month. If you later drop back to 200 or fewer for a full month, you return to the standard ceiling.

You can cancel your subscription at any time from Settings → Subscription or Stripe's billing portal. Cancellation takes effect at the end of the period you've already paid for — you keep full access until then, not the moment you click cancel. If you scheduled a cancellation and change your mind before it takes effect, you can resume from the same place and nothing is lost.

You can end your sponsorship of any single client from that client's page. It takes effect at the end of the current billing month — there is no partial-month refund, and a client cannot be switched off and back on within the same month. Re-sponsoring a client restarts billing for them that day.

The homeowner never pays for Reyn. When you end a sponsorship or your subscription lapses, the homeowner keeps everything that is theirs — their home record, health score, documents, and a one-click export. What stops is what you were paying for: your co-branding, the monthly House Report written for that home, and the one-tap line to you. Nothing about a homeowner's record is ever deleted as a result of your cancellation.

Subscription charges are non-refundable, including for a partial billing period. If you believe you were charged in error, contact us at privacy@reynhome.app and we'll look into it.

A brokerage can invite agents to Reyn with no seat limit and at no cost to the brokerage. Reyn does not sell agent seats to brokerages; each agent pays individually under these terms. Inviting an agent does not make the brokerage responsible for that agent's subscription, and a brokerage cannot revoke, reassign, or control an individual agent's billing.

We may update these Agent Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of your agent or broker subscription after a change takes effect means you accept the updated Agent Terms.

Questions about these Agent Terms can be sent to privacy@reynhome.app.